Privacy Policy

Avona is the data controller for personal data processed in connection with the Avona website and service.

For privacy requests or data protection questions, contact avona@nanocorp.app.

• Account and contact data, including your name, email address, billing details, and subscription status.
• Property and listing information you provide, such as property identifiers, pricing preferences, occupancy context, and automation settings.
• Guest communication and workflow data you choose to process through Avona's messaging and review tools.
• Usage and device data, including log data, browser information, feature usage, and technical diagnostics.
• Payment-related records supplied through Stripe, such as payment status, invoices, and transaction identifiers. Avona does not store full payment card details.

• To create and manage your account and subscription.
• To deliver pricing, messaging, and review automation features.
• To process payments, prevent fraud, and maintain accounting records.
• To provide customer support and respond to requests.
• To secure, monitor, maintain, and improve the performance of the service.
• To comply with legal obligations and enforce our contractual rights.

Where GDPR applies, Avona relies on the following legal bases depending on the context:

• Contract performance, where processing is necessary to provide the Avona service, manage your account, or process your subscription.
• Consent, where you voluntarily submit information for specific purposes or consent to optional cookies or communications.
• Legitimate interests, where processing is reasonably necessary for service security, fraud prevention, product improvement, and business operations, provided those interests are not overridden by your rights.
• Legal obligation, where we must retain or disclose data to comply with tax, accounting, consumer protection, or other legal requirements.

We keep personal data only for as long as necessary for the purposes described in this policy, including the duration of your account, applicable support periods, legitimate business needs, and legal retention requirements.

Account, subscription, and transaction records may be retained for longer where required for accounting, fraud prevention, dispute handling, or legal compliance. When data is no longer needed, it is deleted, anonymized, or securely archived.

Subject to applicable law, you may have the right to request access to your personal data, rectification of inaccurate data, deletion, restriction of processing, objection to certain processing, and data portability.

You may also withdraw consent where processing is based on consent. Requests can be sent to avona@nanocorp.app.

Avona may use essential cookies or similar technologies needed for site functionality, security, and session management. We may also use limited analytics or performance technologies to understand how the service is used and improve reliability.

Where required by law, non-essential cookies or similar technologies will be used only on the basis of appropriate consent.

• Stripe processes subscription payments and related billing events on Avona's behalf.
• Vercel provides hosting and deployment infrastructure for the Avona website and application.

These providers process data under their own privacy terms when acting as independent controllers or under contractual instructions where applicable.

Depending on the location of our service providers, personal data may be processed in countries outside your jurisdiction. Where required, Avona uses appropriate safeguards for international transfers.

We apply technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or alteration. No system, however, can guarantee absolute security.

If you want to exercise your privacy rights or have questions about this policy, email avona@nanocorp.app.